🏡Community Moderation

There are different pathways for the general public and P2PU account members to indicate their interest in learning circles and also request support from P2PU. Here are the ways that the P2PU team receives these notifications, related moderation tasks, and associated support practices.

Direct contact

• Notification process

  • Anyone can visit the P2PU Help page and fill out the Contact Form, which goes to [e-mail] and cc's [e-mail] with the subject heading 'Support Request from [Contact Name]'

  • All email directed to “[e-mail]” goes to all P2PU team members

• Support practices

  • Reply to all contact requests where appropriate and cc [e-mail]

  • Respond to all technical support queries. These may include assistance in creating a P2PU account, creating a learning circle, adding a course, adding a team member, using the Dashboard, using the Community Forum.

Discourse

• Notification process

  • P2PU team and all P2PU Forum users receive activity summary email notifications depending on their email settings

  • Any user can change how they are notified about changes to a specific topic thread (ex: watching, tracking, normal or muted)

• Moderation

  • Review all Discourse flagged messages

  • Inquire or delete Discourse messages that seem inappropriate

• Support practices

  • Engage with discussion (like, reply, DM)

  • Update Discourse-bot welcome messages, award allocation, and email settings where applicable

  • Move topics threads to their appropriate category

  • Add categories, sub-categories and tags where appropriate

  • Reply to all introductory messages

  • Maintain and update the P2PU discourse community events calendar

Learning circle creation

• Notification process

  • When a learning circle is created through the creation form, the user receives an email notification from ‘[e-mail]’ which indicates that the draft sign up page is ready or that the signup page is live. This email also includes the responses to the questions ‘What do you hope to achieve by facilitating this learning circle?’ and ‘Is there anything that we can help you with as you get started?’.

  • These recipients of these notifications differ depending on the circumstances:

    • If a draft learning circle is created, only [e-mail] receives the notification.

    • If the user is associated with a team, but does not indicate a response to ‘Is there anything that we can help you with as you get started?’, then [e-mail] and the team’s organizer email receives the notification

    • If the user is associated with a team, and does indicate a response to ‘Is there anything that we can help you with as you get started?’, then [e-mail], the team’s organizer email, and [e-mail] receives the notification. NB [e-mail] represent the emails of a few select experienced learning circle facilitators, nicknamed ‘the welcome committee’.

• Moderation

  • Inquire or delete learning circles that fit one or more categories

    • Looks suspicious or spam-like

    • Inappropriate content

    • Charges learners

    • Clearly not a learning circle (advertisement, training, event)

• Support practices

  • Respond to learning circle creation messages when appropriate

  • Connect facilitators who have run the same learning circle to connect each other

Learning circle survey response

• Notification process

  • When a learning circle ends, registered learners or facilitators receive a survey from P2PU to complete. When surveys are submitted, an email from [e-mail] with the survey response is shared to [e-mail]

  • Identifiable information can be found by searching the UUID data on the P2PU Django Admin site

• Support practices

  • Read learner and facilitator survey responses

  • Highlight survey responses to P2PU team as needed in Team Time

  • Follow up with facilitators with relevant feedback, stories, or outcomes that may be used a blog post, community call topic, resource guide, discourse post, or in any way that would improve the learning circle model

  • Follow up with learners or facilitators that reply to learning circle survey email instead of clicking to the evaluation report

Weekly learning circles and course update

• Notification process

  • A weekly email is sent every Monday morning (ET) from [e-mail] to all P2PU team members with the subject heading ‘Weekly learning circles update’.

  • The email summarizes data from the previous week and includes:

    • The learning circles which wrapped up

    • Number of learning circles met and number of learners reached

    • Feedback from learning circle facilitators who completed their “capture feedback” submission for their current learning circle meeting

    • The learning circle which will begin in the next 3 weeks

    • The learners who signed up for a learning circle

    • The new team members

    • The courses added to the P2PU database

• Moderation

  • Courses

    • Online courses that fit one or more categories should be unlisted, archived, or deleted:

      • Is a duplicate of another existing course

      • Paid-for content

      • Looks suspicious or spam-like

      • Inappropriate content

      • Course URL does not work

    • Unlisting a course hides it from public view in the library, but the course still be seen and used by the person who uploaded it and by their team

    • Archiving hides the course from everyone but P2PU and retains the metadata

    • Deleting the course purges it permanently from our library

• Support practices

  • Respond to weekly team feedback where appropriate

  • Encourage facilitators and teams with relevant feedback to explore their issue for as blog post, community call topic, resource guide, or discourse post

  • Highlight weekly team feedback to P2PU team as needed in Team Time

  • Review and edit P2PU course list regularly to ensure each course meets the necessary criteria and that the information listed is accurate and reliable.